Privacy Policy

1. Information We Collect

Depending on how you interact with our Website and services, we may collect the following information:

A. Information You Provide

When you submit an enquiry, contact form, service request or other communication, we may collect:

• Full name
• Email address
• Phone/mobile number
• City or location
• Academic level or programme
• Research topic or area of research
• Service you are interested in
• Information included in your enquiry or communication
• Documents or files that you voluntarily upload for consultation or service evaluation
• Any other information you choose to provide to us

We request that you do not submit unnecessary sensitive personal information through website forms or email.

B. Research and Academic Information

If you engage with our services, you may voluntarily provide research-related information such as:

• Research topic or proposed topic
• Research objectives
• Literature or references
• Research methodology
• Questionnaires or research instruments
• Research data or datasets
• Draft manuscripts, proposals, theses or dissertations
• Tables, figures or supporting documents

Such information is used only to understand your requirements and provide the relevant guidance or support requested by you.

C. Technical and Usage Information

When you visit our Website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Approximate location derived from technical information
• Date and time of visits
• Referring website or source
• Website interaction and usage information

This information may be collected through cookies, analytics tools, tags and similar technologies.

2. How We Use Your Information

We may use the information collected for the following purposes:

• Responding to enquiries and requests
• Understanding your academic or research requirements
• Providing requested research guidance and support
• Preparing quotations or service proposals
• Communicating about requested services
• Scheduling consultations or discussions
• Providing editing, proofreading, research, manuscript or data-analysis support
• Processing and evaluating documents submitted for our services
• Improving our Website, services and user experience
• Understanding Website traffic and usage
• Maintaining Website security and preventing misuse
• Managing business records and communications
• Complying with applicable legal and regulatory obligations
• Sending service-related communications
• Sending promotional or marketing communications where permitted and, where required, with your consent

We do not use your research materials for purposes unrelated to the services or purposes communicated to you, except where required or permitted by applicable law.

3. Academic Integrity and User Responsibility

Clearby Research provides research guidance, consultation, coaching, editing, proofreading, methodological support and related academic assistance.

Where applicable, our services are intended to help users develop and improve their own academic work. You remain responsible for your research, academic decisions, submitted work, citations, data, conclusions and compliance with the rules of your institution.

You should not submit confidential information belonging to another person or organisation unless you have the appropriate authority to do so.

4. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to:

• Enable essential Website functionality
• Remember certain preferences
• Understand Website usage
• Measure traffic and performance
• Improve Website functionality and user experience
• Support advertising or marketing measurement, where applicable

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect Website functionality.

5. Analytics and Third-Party Services

We may use third-party services for purposes such as website analytics, advertising measurement, communication, hosting, security, payment processing or other business functions.

These providers may process information in accordance with their own privacy policies and applicable contractual or legal requirements.

Third-party services used by the Website may change from time to time.

6. Sharing of Information

We do not sell your personal information.

We may share information where reasonably necessary with:

• Employees, consultants, advisors or service professionals working with Clearby Research
• Technology, hosting, analytics and communication service providers
• Payment or transaction service providers, where applicable
• Professional advisors such as legal, accounting or compliance professionals
• Government authorities or law-enforcement agencies where required by applicable law
• Other parties where you have provided appropriate consent or where disclosure is otherwise legally permitted

Where practical and appropriate, we take reasonable steps to ensure that third parties handling information on our behalf maintain appropriate confidentiality and security measures.

7. Confidentiality of Research Materials

We understand that research documents, datasets, manuscripts, proposals and related academic materials may be confidential.

We take reasonable organisational, technical and contractual measures to protect information entrusted to us.

However, no method of electronic transmission, storage or communication can be guaranteed to be completely secure. You should therefore avoid submitting information that you are not authorised to share or that you do not wish to transmit electronically.

8. Data Security

We take reasonable measures designed to protect personal information against:

• Unauthorised access
• Unauthorised disclosure
• Loss or misuse
• Alteration
• Destruction

Security measures may include access controls, restricted access to information, secure systems and appropriate organisational safeguards.

Despite these measures, no online system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information and research-related information only for as long as reasonably necessary for the purposes for which it was collected, to provide requested services, maintain business records, resolve disputes, comply with contractual obligations, or satisfy applicable legal and regulatory requirements.

The actual retention period may depend on the nature of the information and the purpose for which it was collected.

When information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable requirements.

10. Your Rights and Choices

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

• Request information about the personal data we process about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally applicable
• Withdraw consent where processing is based on consent
• Request information about how your personal data is being used
• Raise a complaint regarding the handling of your personal information

Requests may be submitted using the contact details provided below. We may need to verify your identity before processing certain requests.

Where applicable, we will respond to requests in accordance with the requirements and timelines prescribed by applicable law.

11. Withdrawal of Consent

Where processing is based on your consent, you may withdraw that consent by contacting us using the details below or through any applicable mechanism provided by us.

Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

Withdrawal may also affect our ability to provide certain services where the relevant information is necessary for providing those services.

12. Children's Privacy

Our Website and services are primarily intended for adults and academic researchers.

We do not knowingly seek to collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can review the matter and take appropriate action.

13. External Links

Our Website may contain links to third-party websites, platforms, journals, tools or resources.

We are not responsible for the privacy practices, security or content of third-party websites. We encourage you to review their respective privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, Website functionality, technology or applicable legal requirements.

The updated version will be published on this page with a revised "Last Updated" date.

15. Contact Us

If you have questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, please contact:

For privacy-related requests, please mention "Privacy Request" in the subject line of your communication.

16. Governing Legal Framework

This Privacy Policy is intended to operate in accordance with applicable laws and regulations of India, including applicable provisions of the Digital Personal Data Protection Act, 2023 and related rules, as and when applicable to the processing activities of Clearby Research.

Where applicable law provides additional rights or protections, those provisions will apply.